Understanding Transactions and Provider Responses

When a customer asks “where is my data?” your transactions log has the answer. Knowing how to read it makes support effortless.

The four statuses

Pending means it is in progress, Success means delivered, Failed means it did not go through (and the wallet was refunded), and Refunded means you reversed it.

Read the provider message

Each transaction shows the exact message the provider returned — for example “delivered” or “invalid smartcard number.” This usually explains a failure immediately.

Inspect the raw response

For deeper debugging, expand a transaction to see the full raw JSON the provider sent back. It is the ground truth of what happened.

Search and filter

Filter by status or search by reference and phone number to find any transaction fast when a customer reaches out.